Refund policy

We refund in full

• If you were charged more than once for the same page. We refund the duplicates without you having to ask, as soon as we spot them — but tell us if you notice first.
• If your page was not delivered within 24 hours of a successful payment.
• If the page is broken in a way that makes it unusable and we have not fixed it within 48 hours of you telling us.
• If we remove your page in error.

We refund the song portion

For a page-and-song bundle, if the original recording has not been delivered within 24 hours and we cannot deliver a working recording after you contact us, we refund the song portion stored on that order. The page remains available unless you separately qualify for and request a full refund.

We do not refund

• Change of mind. The last step before payment shows you the finished page at full size, and nothing can be bought until you have approved it there.
• Your private management link lets you remove the page yourself at any time, without contacting support.
• A page removed for breaching the terms of service.
• Anything requested more than 14 days after purchase.

How to ask

Write to hello@fondtale.com from the email address used at checkout. Include the page link. You do not need to explain yourself beyond telling us which of the situations above applies.

Timeline

We decide within 3 working days. Approved refunds go back through Razorpay to your original payment method and typically take 7–10 working days to appear, depending on your bank.

A full refund unpublishes the page automatically. A refund of only the song portion leaves the page live and removes the recording entitlement.

Cancellation

There is no subscription to cancel. You pay once. You may delete your page at any time using your management link, but deleting a page is not itself a refund request.